Here’s the detailed alignment of evidence and document sections supporting the claim for “Recommendations for Policy Improvement,” using Exhibits A to N and Exhibits 1 to 34:

Alignment of Exhibits with "Recommendations for Policy Improvement"

Exhibit Reference	Description	Relevance to Claim
Exhibit O	Trip.com Website Analysis and Findings	Documents flaws in the website’s design, including lack of clear textual descriptions and reliance on misleading visual aids, forming the basis for suggested improvements.
Exhibit P	Customer and Passenger Statements	Highlights specific frustrations and confusion caused by Trip.com’s interface, emphasizing the importance of implementing better communication and transparency.

Relevant Sections of the Document Supporting the Claim

Section Title	Details Supporting "Recommendations for Policy Improvement"
Website Evaluation	Suggests improvements such as implementing detailed text-based explanations alongside visuals and eliminating reliance on small pop-ups to convey critical policies.
Analysis and Findings	Recommends actions to address gaps in pricing transparency, baggage policy clarity, and communication pathways for resolving customer issues.
Request for Resolution	Advocates for policy updates, improved staff training, and better coordination with airlines to ensure seamless customer experiences.

Key Evidence from "Exhibits 1 to 34"

Exhibit #	Details
Exhibit 15	Text demonstrating inconsistencies in baggage policy presentation, supporting the need for clearer guidelines and better communication.
Exhibit 19	Statements from passengers reinforcing the need for improved transparency and communication in booking and policy presentation processes.

Key Recommendations for Improvement

1. Enhanced Transparency: Ensure all critical policies—such as baggage allowances, taxes, and fees—are clearly communicated with detailed text-based explanations alongside any visual aids.
2. Improved User Interface: Replace reliance on small pop-ups for significant policy updates with permanent, easily accessible information embedded within the booking interface.
3. Better Staff Training: Provide thorough training for customer service teams to handle disputes and clarify policy information effectively, reducing delays and frustrations during travel.
4. Coordination with Airlines: Establish seamless communication pathways with partner airlines to eliminate misaligned policies and ensure accurate booking information is reflected in their systems.
5. Regular Policy Audits: Conduct periodic reviews of website practices to identify and rectify any misleading information or presentation errors.

This structured summary ties the “Recommendations for Policy Improvement” claim to specific exhibits and document sections, offering practical and actionable suggestions.